Shipping Policy

At Lanzonia, we are committed to providing reliable shipping services and a transparent shopping experience for our customers.

This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and fulfillment procedures for purchases made through https://lanzonia.com.

1. Order Processing Time

Many of our products are handmade and require preparation time before shipment. After your payment is confirmed, orders typically require 3-5 business days for product preparation, quality inspection, and packaging.

Processing time may vary depending on product availability, order volume, holidays, or special circumstances. We will make reasonable efforts to process and ship orders as quickly as possible.

2. Fulfillment and Shipping Arrangements

Orders are fulfilled based on product availability, production requirements, and shipping arrangements.

Some handmade products require production time before shipment. For products with available inventory, orders may be fulfilled through our available fulfillment channels to improve delivery efficiency.

The actual shipping location may vary depending on product availability and fulfillment arrangements.

3. Shipping Destination

Currently, Lanzonia ships orders to customers in the United States.

4. Shipping Methods and Estimated Delivery Time

After your order has been processed and shipped, estimated delivery time within the United States is generally:

Standard shipping: approximately 7-15 business days after dispatch.

Delivery times may vary depending on the shipping method, destination, carrier conditions, weather, holidays, and other factors outside of our control.

Please note that total delivery time includes both processing time and shipping time. For handmade products, the total delivery timeframe may vary depending on production requirements and shipping conditions.

Estimated total delivery timeframe:

Product preparation and processing: approximately 3-5 business days.
Shipping after dispatch: approximately 7-15 business days.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

We use reliable logistics providers to provide shipment tracking updates throughout the delivery process.

Please allow some time for tracking information to become active after shipment.

6. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside of our control, including carrier delays, weather conditions, holidays, customs processing, or transportation disruptions.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the shipment status.

7. Lost Packages

If your package is confirmed lost during transit, please contact us as soon as possible.

We will work with the shipping provider to investigate the issue and provide an appropriate solution, which may include a replacement or refund where applicable.

8. Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide relevant details and photos if available.

We will review the issue and provide an appropriate solution, including replacement or refund where applicable.

9. Change of Shipping Address

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We can update the shipping address only if your order has not yet entered processing or shipment.

10. Out of Stock Items

If an item becomes unavailable after your order has been placed, we will contact you regarding available options.

Depending on the situation, available options may include waiting for restock, replacing the item, or receiving a refund for the unavailable product.

11. Order Cancellation

Orders may be canceled before they enter production or shipment processing.

Once an order has entered production, processing, or has been shipped, cancellation may no longer be possible. In such cases, please refer to our Refund Policy for available options.

12. Duties and Taxes

Customers are responsible for any applicable taxes, duties, or fees required by local regulations.

13. Contact Information

If you have any questions regarding shipping, please contact us:

Lanzonia

Email:
lanzonia@outlook.com

Lanzonia is operated from Shenzhen, Guangdong, China.

Business Address:
Building 17, Fanglin Road,
Cuihu Community,
Guangming District,
Shenzhen, Guangdong, China