Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

-Return Due To Change Of Mind
We happily accept returns due to change of mind as long as the return request is submitted within 30 days of receiving the item. The item must be returned in its original packaging, unused, and in resalable condition. For returns due to change of mind, customers are responsible for return shipping costs and must arrange the return shipment themselves. Once your return is received and inspected, approved refunds will be issued to the original payment method used for the purchase. We will notify you by email once the return has been processed. A 10% restocking fee may apply to eligible returns that are not defective, damaged, or incorrect.

-Package Lost In-transit
If your package is lost during transit, please contact us immediately. We will provide a replacement or issue a refund to your original payment method.

-The Item Is Defective Or Damaged When Upon Reception
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and provide a replacement or issue a refund to your original payment method where applicable.

-Parcels Damaged In Transit
If you receive a parcel that appears damaged during transit, please contact our customer service as soon as possible and provide photos of the package and item if available. If the parcel has been delivered without you being present and appears damaged, please do not use the item and contact our customer service for assistance.

How To Return

To start a return, please contact us at lanzonia@outlook.com. If your return request is approved, we will provide return instructions and the return address. Customers are responsible for arranging and paying for return shipping unless the item is defective, damaged, or incorrect. Items sent back without prior return approval may not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards unless required by applicable consumer protection laws.

Exchanges

The fastest way to receive a different item is to return the original item after approval and place a new order separately.

Refunds

We will notify you once we have received and inspected your return and confirm whether your refund has been approved. If the returned item is damaged, used, or cannot be resold due to customer handling, we may not be able to issue a full refund. Depending on the condition of the item, we may offer an exchange or a partial refund where applicable.

Please note that refund processing times may vary depending on your bank or payment provider. Original shipping costs are generally non-refundable unless the item was defective, damaged, or incorrectly shipped.

If you have any questions about returns, please contact us at lanzonia@outlook.com.